Centrical CRM Product Roadmap
Our vision for the future of CRM is bold and ambitious. Explore our roadmap to see how we're planning to revolutionize the industry through voice-first innovation, wearable technology, and advanced AI capabilities.
Now: Q1-Q2 2025 - Foundation & Innovation
Voice Command Interface 1.0
Core voice commands for contact management, task creation, and opportunity tracking. Supports natural language queries.
Omi & Serebro Wearable Integration
First-generation integration with Omi and Serebro wearable devices, enabling hands-free operation.
Basic AI Insights
Initial AI capabilities for lead scoring, sentiment analysis, and next-best-action recommendations.
Core CRM Features
Contact management, opportunity tracking, pipeline visualization, and task management with modern UI.
Communication Hub
Integrated email, SMS, and call capabilities with Twilio and SendGrid integrations.
Mobile Apps
Native iOS and Android applications with core CRM features and voice capabilities.
Q3-Q4 2025 - Enhanced Intelligence & Experience
Voice Command Interface 2.0
Advanced voice recognition with 99% accuracy, multi-language support, and complex command chains.
Conversation Intelligence
Call and meeting analysis that provides real-time insights, coaching opportunities, and conversation summaries.
Enhanced Wearable Experience
Second-generation wearable integration with haptic feedback, gesture control, and proximity-based actions.
Advanced AI Insights Engine
Predictive analytics for opportunity forecasting, customer churn prediction, and personalized engagement recommendations.
AI Content Generation
Auto-generated emails, proposals, and follow-up messages tailored to customer context and communication history.
Advanced Integrations
Deeper integrations with ERP systems, marketing automation, e-commerce platforms, and accounting software.
2026 - Advanced Capabilities & Ecosystem Expansion
Ambient Intelligence
Context-aware system that anticipates needs and takes actions proactively based on environment and behavior patterns.
Multimodal Interface
Seamless interaction across voice, touch, gesture, and text with intelligent context switching between modes.
AR/VR Visualization
Augmented and virtual reality interfaces for immersive data visualization and customer interaction.
Fully Autonomous AI Assistant
AI assistant that can independently manage routine customer interactions, schedule meetings, and follow up on tasks.
Developer Platform
Open API platform with SDKs for developers to build custom applications and extensions on the Centrical ecosystem.
Global Enterprise Scale
Enterprise-grade features for multinational organizations including multi-language support, regional compliance, and global data governance.
Future Vision (2027 and beyond)
Cognitive Customer Intelligence
Advanced emotional intelligence and psychological profiling to understand and predict customer behavior with unprecedented accuracy.
Personalized AI Representatives
Customizable AI entities that operate as virtual team members with specialized roles like SDR, account manager, or customer success rep.
Symbiotic CRM
A truly symbiotic relationship between human and AI, where the system enhances human capabilities while learning and evolving from human expertise.
Centrical CRM Marketplace
Thriving ecosystem of third-party applications, AI models, templates, and industry-specific solutions built on the Centrical platform.
Shape Our Roadmap
We value your input! Share your feature requests and ideas to help us prioritize our roadmap development.